Answer:
The role of pricing on customer satisfaction has been largely ignored, however hospitality services are, for the most part produced by humans, and consequently, no two guest stays will be precisely alike.
However researches have been carried out suggesting that the variability in performance across different consumption experiences leads to increased uncertainty, and thus to decreased reliance on prior expectations, in such situation consumers tend to use price as a cue of performance expectations. Which makes it difficult to know customer satisfaction.
Meaning the relationship between the level of service and the price of hotel room is uncertain because know two human is alike.
Explanation:
