Answer:
Email to case
Explanation:
Email to case is an innovative platform that allows a company keep all emails within their network firewall.
It allows receipt of emails larger than 25mb from customers.
When customer's emails are received, they are turned into cases that can be tracked for easy resolution.
This will be a good solution for Universal Containers as it solves the problem of having emails within its firewall, and provides a way for the 200 support agents resolve customer challenges through cases generated.
